Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before using the website located at lucespizza.click (the "Site") or any services offered by Pizza Luce ("Company," "we," "us," or "our"). By accessing or using our Site, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using our Site and services.

1. Acceptance of Terms

By accessing, browsing, or using this Site in any manner, including but not limited to placing online orders, registering an account, subscribing to newsletters, or participating in any promotions, you affirm that:

• You are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), that you have obtained verifiable parental or legal guardian consent to use this Site;
• You have the legal capacity and authority to enter into a binding agreement;
• You are not barred from receiving services under applicable United States federal or state law;
• You will use the Site and services in compliance with all applicable local, state, and federal laws and regulations; and
• All information you provide to us is accurate, current, and complete.

Your continued use of the Site after any modifications to these Terms constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically to stay informed of any updates.

2. Company Information and Contact Details

This Site is owned and operated by Pizza Luce, a food service business operating in the United States. For questions, concerns, or inquiries related to these Terms or our services, you may contact us using the following information:

3. Description of Services

Pizza Luce provides food-related services through its website, including but not limited to the following:

3.1 Online Ordering

We offer an online ordering platform through which customers may browse our menu, select food and beverage items, customize orders, and submit orders for pickup or delivery. The availability of delivery services may depend on your geographic location and operational hours. All orders are subject to confirmation and acceptance by our team.

3.2 Menu and Product Information

We provide detailed descriptions, pricing, and images of our food offerings on the Site. Menu items, prices, ingredients, and availability are subject to change at any time without prior notice. While we strive to ensure accuracy, we cannot guarantee that descriptions, images, or other content are entirely error-free.

3.3 Promotions and Special Offers

From time to time, we may offer coupons, discounts, loyalty programs, or promotional deals through the Site or via email and other channels. These offers are subject to their own specific terms and conditions, which will be disclosed at the time of the promotion. Promotions may be modified, suspended, or terminated without notice.

3.4 Account Services

Users may have the option to register for an account on the Site to facilitate faster ordering, track order history, manage preferences, and receive personalized offers. Registration is voluntary but may be required to access certain features of the Site.

3.5 Customer Support

We provide customer support via email and other designated channels to assist with inquiries, complaints, order modifications, and other service-related matters.

We reserve the right to modify, expand, reduce, or discontinue any aspect of our services at any time, with or without notice, and without liability to you or any third party.

4. User Obligations and Prohibited Activities

4.1 General User Obligations

As a user of this Site and our services, you agree to:

• Provide accurate, truthful, and complete information when registering an account or placing an order;
• Maintain the confidentiality of your account credentials and promptly notify us of any unauthorized access or use of your account;
• Use the Site only for lawful purposes and in compliance with these Terms;
• Not impersonate any person or entity or falsely represent your affiliation with any person or entity;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Site;
• Ensure that any contact information, delivery addresses, and payment information you provide are accurate and up to date.

4.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following activities:

• Fraudulent Orders: Submitting orders with fraudulent payment information, stolen credit cards, or false delivery details;
• System Interference: Attempting to probe, scan, or test the vulnerability of the Site, or to breach security or authentication measures without authorization;
• Automated Access: Using bots, scrapers, spiders, crawlers, or other automated means to access, collect data from, or interact with the Site without our express written consent;
• Harmful Content: Uploading, posting, transmitting, or otherwise distributing any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable;
• Interference: Introducing viruses, malware, ransomware, Trojan horses, or other harmful code into the Site or our systems;
• Unauthorized Commercial Use: Using any portion of the Site for unauthorized commercial purposes, including scraping menu pricing data for competitive intelligence without permission;
• Circumvention: Attempting to bypass, disable, or interfere with any security features, access controls, or technological protection measures of the Site;
• Misrepresentation: Submitting false reviews, fabricated complaints, or misleading feedback about our products or services;
• Reverse Engineering: Attempting to decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code of any software underlying the Site;
• Spam: Using the Site to send unsolicited commercial messages, bulk emails, or any form of spam communications.

5. Account Registration and Security

If you create an account on our Site, you are solely responsible for maintaining the confidentiality of your username and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with these account security obligations.

We reserve the right to refuse registration, cancel accounts, or remove content at our sole discretion, particularly if we determine that your use of the Site violates these Terms or any applicable law.

6. Payment Terms

6.1 Pricing and Currency

All prices displayed on the Site are in United States Dollars (USD) and are inclusive of applicable taxes unless otherwise noted. Prices are subject to change at any time without prior notice. The price charged for an order will be the price in effect at the time the order is placed.

6.2 Payment Methods

We accept various forms of payment as displayed at checkout, which may include major credit cards, debit cards, and other digital payment methods. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total order amount, including any applicable taxes, delivery fees, and service charges.

6.3 Order Confirmation

An order is not confirmed until you receive an electronic confirmation from us. We reserve the right to cancel or refuse any order at our sole discretion, including in cases of suspected fraud, pricing errors, product unavailability, or operational limitations. If we cancel your order after payment has been processed, we will issue a full refund to your original payment method within a reasonable time.

6.4 Refunds and Cancellations

Cancellations must be made within a reasonable time before the estimated preparation or delivery time. Once food preparation has begun, cancellations may not be accepted. Refund eligibility for unsatisfactory orders or delivery issues will be assessed on a case-by-case basis in accordance with our Refund Policy. Please contact us at [email protected] with any refund requests.

6.5 Chargebacks and Disputes

If you believe an unauthorized charge has been made to your account, please contact us immediately before initiating a chargeback with your bank or credit card issuer. Fraudulent chargebacks or abuse of the chargeback process may result in account suspension and may be reported to relevant authorities.

7. Intellectual Property Rights

7.1 Ownership

All content on this Site, including but not limited to text, graphics, logos, images, photographs, menu descriptions, software, audio clips, video clips, data compilations, page layout, underlying code, and all intellectual property rights therein (collectively, "Content"), are owned by or licensed to Pizza Luce and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and other applicable laws.

7.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and its Content solely for your personal, non-commercial purposes related to placing food orders and using our services. This license does not include the right to:

• Reproduce, copy, distribute, or publicly display any Content without our express written consent;
• Modify, create derivative works from, or exploit any Content for commercial purposes;
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Site or Content.

7.3 Trademarks

The name "Pizza Luce," our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Luce or its affiliates. You may not use such marks without our prior written permission. All other names, logos, and marks used on this Site are the trademarks of their respective owners.

7.4 User-Submitted Content

If you submit any reviews, comments, feedback, suggestions, photographs, or other content to us through the Site or otherwise ("User Content"), you grant Pizza Luce a worldwide, irrevocable, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content for any lawful business purpose. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe any third-party rights.

8. Allergen and Dietary Information

We make reasonable efforts to provide accurate information about ingredients and potential allergens in our food products. However, our food is prepared in a kitchen environment where cross-contamination with allergens such as gluten, nuts, dairy, eggs, soy, shellfish, and other common allergens may occur. We cannot guarantee that any menu item is entirely free from allergens. If you have severe food allergies or dietary restrictions, we strongly encourage you to contact us directly at [email protected] before placing an order. Pizza Luce shall not be liable for any allergic reactions or adverse health effects resulting from consumption of our food products.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or platforms (including delivery partners, payment processors, or social media platforms) that are not owned or controlled by Pizza Luce. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of any third-party websites. The inclusion of any link does not imply endorsement by Pizza Luce. We strongly advise you to review the terms and privacy policies of any third-party websites you visit.

10. Disclaimers — "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS SITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED BY PIZZA LUCE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, OR CURRENCY OF ANY CONTENT, MENU INFORMATION, OR PRICING ON THE SITE;
• WARRANTIES THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING DELIVERY TIMES, FOOD QUALITY, OR THIRD-PARTY DELIVERY SERVICES.

Some jurisdictions do not allow the exclusion of certain implied warranties. In such cases, the above exclusions may not apply to you in their entirety, and you may have additional rights under applicable state law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SITE OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE;
• ANY CONTENT OBTAINED FROM THE SITE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PIZZA LUCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations set forth in this section shall apply notwithstanding any failure of essential purpose of any limited remedy and to the fullest extent permitted by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorneys' fees and court costs) arising from or related to:

• Your access to or use of the Site or services;
• Your breach or alleged breach of any provision of these Terms;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property rights, privacy rights, or consumer protection laws;
• Any User Content you submit, post, transmit, or make available through the Site;
• Your fraudulent, negligent, or willful misconduct;
• Any misrepresentation made by you.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with our defense of such claims.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce operates, without regard to its conflict of law provisions. You agree that any legal action or proceeding relating to these Terms or your use of the Site shall be brought exclusively in the federal or state courts having appropriate jurisdiction over the matter.

For the avoidance of doubt, these Terms are subject to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive acts and practices in commerce;
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• The Electronic Communications Privacy Act;
• Applicable state consumer protection statutes where you reside;
• For California residents: the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Cal. Civ. Code § 1798.100 et seq.

You consent to personal jurisdiction and venue in the appropriate courts and waive any objection based on improper venue or inconvenient forum.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the services (a "Dispute") informally by contacting Pizza Luce at [email protected]. We will attempt in good faith to resolve your concern within thirty (30) days of receiving written notice of the Dispute.

14.2 Binding Arbitration

If informal resolution efforts fail, you and Pizza Luce agree that any unresolved Dispute shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PIZZA LUCE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR PROCEEDING. YOU EXPRESSLY WAIVE YOUR RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in a small claims court of competent jurisdiction if the claim qualifies and remains within the jurisdictional limits of such court.

14.5 Opt-Out Right

You have the right to opt out of the arbitration and class action waiver provisions in Sections 14.2 and 14.3 by sending written notice to [email protected] within thirty (30) days of the date you first agree to these Terms. Your written notice must include your full name, mailing address, and a clear statement that you are opting out of arbitration. If you opt out, disputes will be resolved through litigation in a court of competent jurisdiction.

15. Term and Termination

15.1 Duration

These Terms shall remain in full force and effect while you use the Site or our services. Certain provisions of these Terms shall survive termination, including but not limited to Sections 7 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Governing Law), and 14 (Dispute Resolution).

15.2 Termination by You

You may terminate your account and discontinue use of our Site and services at any time by contacting us at [email protected] and requesting account deletion. Termination will not affect any rights or obligations that arose prior to termination, including outstanding orders or payments.

15.3 Termination by Us

We reserve the right to suspend or terminate your access to the Site and services, with or without notice and without liability to you, if we reasonably believe that:

• You have violated any provision of these Terms;
• Your conduct poses a risk to the security, integrity, or functionality of the Site;
• Your use of the Site is fraudulent, abusive, or harmful to other users or third parties;
• Continued provision of services to you is no longer commercially viable or lawful; or
• We are required to do so by applicable law or court order.

16. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. We may also, at our discretion, provide you with notice of material changes via email to the address associated with your account or by posting a prominent notice on the Site.

Your continued use of the Site or our services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Site and services immediately. We encourage you to review these Terms regularly.

17. Severability

If any provision, clause, or portion of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect as if the invalid or unenforceable provision had never been included.

18. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver by Pizza Luce of any breach or default of any provision hereof shall be deemed a waiver of any subsequent breach or default. A waiver shall only be effective if made in writing and signed by an authorized representative of Pizza Luce.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies posted on the Site, constitute the entire agreement between you and Pizza Luce with respect to your use of the Site and services. These Terms supersede all prior and contemporaneous agreements, understandings, representations, and communications, whether oral or written, between you and Pizza Luce regarding the subject matter herein.

20. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, government actions or mandates, civil unrest, labor disputes, fire, flood, internet or telecommunications disruptions, power outages, cyberattacks, or supply chain interruptions. In such events, we will make reasonable efforts to resume normal operations as soon as practicable.

21. Electronic Communications

By using this Site and providing your email address or other contact information, you consent to receiving electronic communications from us, including order confirmations, receipts, promotional emails (if you have opted in), and administrative notices. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

22. Privacy

Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with applicable law, including the Federal Trade Commission Act and, for California residents, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please review our Privacy Policy carefully before using the Site.

23. Accessibility

Pizza Luce is committed to making its website accessible to all users, including those with disabilities, in compliance with applicable standards and laws, including the Americans with Disabilities Act (ADA). If you experience difficulty accessing any portion of our Site, please contact us at [email protected] and we will make reasonable efforts to assist you.

24. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service or your use of our Site and services, please do not hesitate to reach out to us: